Refund and Returns Policy
Our Commitment to Customer Satisfaction
At SerpHit, we prioritize customer satisfaction above all. We believe in building long-term relationships based on trust and support. If you’re not happy with our SEO services, we are here to listen and resolve any concerns you may have. Our refund policy reflects our confidence in delivering high-quality SEO solutions and ensuring our customers feel valued. If there’s an issue, we encourage you to reach out so we can discuss and find the best solution together. Remember, we’re always ready to support you!
When Are Refunds Applicable?
Refunds are only applicable in cases where there has been a clear failure in delivering our agreed services. If our team is unable to meet the goals outlined in our initial contract, or if there are issues caused by SerpHit that significantly impact your website’s SEO performance, you may be eligible for a refund. Please keep in mind that SEO is a long-term strategy, and results may vary depending on various factors like market conditions, competition, and industry changes.
Conditions for Refund Requests
All refund requests must be submitted in writing within 14 days of identifying an issue with our service. We recommend sending a detailed explanation of your concerns so we can better understand the situation. Refunds will not be processed for changes in ranking due to algorithm updates or external factors that are out of our control. Our team will evaluate your request thoroughly and communicate with you throughout the process.
Non-Refundable Services
Certain services such as initial SEO audits, consultancy sessions, and one-time optimizations are non-refundable. These services require immediate resource allocation and expertise, making them non-refundable once initiated. However, we assure you that all our services are provided with the utmost transparency and quality. If you have any questions regarding non-refundable services, feel free to contact our team for clarification before making a purchase.
How to Initiate a Refund Request
To initiate a refund request, you can contact us via email at contact@serphit.com Please include your name, contact information, and a brief description of the issue. Our support team will respond within 1-2 business days and guide you through the refund process. We aim to resolve all concerns as quickly and efficiently as possible, ensuring a smooth experience for our customers. We appreciate your cooperation and understanding during this process.
